Support Request

Category: *

Category: Question Estimate Request Issue Documentation

Question - a general question on Unipay functionality or documentation.

Estimate Request - for new feature requests or project scope estimation.

Issue - for any bugs or operational issues.

Documentation - for any issues related to documentation and documentation requests.
Please, use this form to submit estimate request.
Requester Info:
Name: *
Email: *
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Collaborators' emails: *

A list of recepients is required to be comma separated.
Issue Type: *

Define the type of the issue:

Infrastructure - questions around server configuration and work, server permissions, application architecture.

UI/API/Logic - questions on UI errors and logic bugs, such as provisioning/new merchant form throws an error message, statements are not being generated, and so on.

Terminals - questions on terminals logic and work.

Reports - questions around reports work.
Issue Name: *
Server Type: *

Server Type: Test Production
Server URL or IP Address: *

Server URL or IP Address: URL IP Address
Priority:
URL: *
IP Address: *
Subject: *
Request Type: *
Guide that you want to submit the test task for: *
Comments:
Documentation Type: *
API UI Guides PCI Other Other
Question: *
Detailed description of challenge: *
What actions were already taken in order to solve the issue? *
Merchant Account Code: *
Is the issue UI/API?
Detailed description of challenge: *
Indicate the date/time when the issue happened and what may have caused it (if applicable): *

The presence of the date and time will help us to analyze the issue thoroughly. If you don't have this information- please emulate the problem and give us the details (date, time, steps you performed).
Realtime API Request URL (use n/a if none): *
Response message/Error message: *
Terminal Key: *
Detailed description of challenge: *
Indicate the date/time when the issue happened and what may have caused it (if applicable): *

The presence of the date and time will help us to analyze the issue thoroughly. If you don't have this information- please emulate the problem and give us the details (date, time, steps you performed).
What actions were already taken in order to solve the issue?
Terminal Diagnosis was carried out on the day of the error: *
Yes No
Terminal Diagnostics Data
(please indicate fields which showed Errors):
Request URL: *
Response message: *
Detailed description of challenge: *
Indicate the date/time when the issue happened and what may have caused it (if applicable): *

The presence of the date and time will help us to analyze the issue thoroughly. If you don't have this information- please emulate the problem and give us the details (date, time, steps you performed).
Provide steps to reproduce the issue: *
You can download script to simplify collection of log files.
Log File: *

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Upload photos of all diagnostics screens:

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Upload screenshots of error messages (if applicable): *

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Support Email

Support Request

Support Request

Please, use this form to submit estimate request.

Requester Info:

You can download script to simplify collection of log files.